Job DescriptionBemidji State University (BSU) and Northwest Technical College (NTC) invite applicants to join our Information Technology Services (ITS) team as a Business Analyst / Software Application Integration Specialist. This position is responsible for software application integration of applications used by students, faculty, staff, administrators and external constituents of Bemidji State University (BSU) and Northwest Technical College (NTC). This position will also serve as the Business Analyst to assist BSU and NTC in the transition to NextGen Student.Responsibilities of the Business Analyst / Software Application Integration Specialist include: Serving as the Business Analyst for NextGen Student. (Percent of Time: 30%)Acting as a liaison among stakeholders in order to understand the structure, policies and operations of an organization and to be able to recommend solutions that enable projects to be successful and goals to be met. In particular, this includes participating in requirements gathering sessions to analyze, define and document business processes, software requirements, data management systems and development of specifications for technology initiatives.Working as a liaison between IT and business representatives, analyzing business activities and presenting the findings for analysis of solutions to purchase, implement, or develop. The Business Analyst works with development team members by collaborating on the development, testing, deployment and adoption of solutions. The Business Analyst also communicates and consults with system user populations concerning system changes and implementation planning for changes and releases.Assisting with software application integration. (Percent of Time: 20%)Under the direction of the Lead Software Application and Integration Specialist, designing, developing and implementing data integration solutions between disparate application systems. Consulting with campus and external constituents to ensure integration solutions meet the requirements of business needs and application system.Providing ongoing technical support and maintenance of software applications and integrations to make certain the functional design meets changing business needs and providing updated functionality as necessary. (Percent of Time: 20%)This includes applications such as survey software and enterprise content management (ECM) software.Providing timely and effective IT support for BSU and NTC employees and students across all technology platforms, while creating and maintaining clear technical documentation and delivering user training. (Percent of Time: 20%)Accurately documenting, researching, and analyzing issues to determine appropriate solutions for rapid resolution. Responding to support requests via phone, electronic channels, and in person. Escalating tickets to technical experts as needed. Developing and maintaining internal and external knowledge base articles that are clear, coherent, and organized in accordance with established style guidelines, ensuring they are searchable and accessible to relevant communities. Communicating resolution details and status updates to clients and capturing them in the ITS knowledge base for future reference. Assisting with training faculty, staff, and students through in-person sessions or web-based methods to promote effective use of technology resources.Professional development and continuous improvement will be obtained by attending conferences or participating in training classes, acquiring knowledge of current technology trends by reviewing trade publications and software and hardware documentation, and participating in professional IT organizations through personal attendance, e-mails, and newsletters. (Percent of Time: 5%)Performing other duties as assigned to ensure the smooth functioning of the department and maintaining the reputation of the organization as a viable business partner.(Percent of Time: 5%)Salary Range:Depends on Qualifications; current pay range is $28.18 ? $45.82 per hour.Minimum QualificationsTwo (2) years of current experience providing information technology support services; a Bachelor?s degree in a related IT field may substitute for 1 year of experience; an Associate degree may substitute for 6 months of experience.Working knowledge of a variety of computer platforms including Apple and Windows OS, printers, mobile devices, and peripherals, sufficient to analyze, solve or recommend solutions.Working knowledge of network and server concepts and protocols sufficient to diagnose or troubleshoot issues.Working knowledge of a variety of software applications including Microsoft Office and Internet applications sufficient to analyze, solve or recommend solutions.Ability to evaluate user needs and recommend specific applications to meet those needs.Ability to understand detailed technical information.Demonstrated oral and written communication skills to effectively communicate technical information to technical and non-technical users.Ability to problem-solve and implement applicable solutions.Preferred QualificationKnowledge of databases and data management concepts.Experience working with Minnesota State databases and systems.Experience working with Microsoft Power Bi.Experience working with Microsoft Access.A demonstrated understanding of FERPA and data privacy requirements.A demonstrated commitment to the principles of diversity, equity, inclusion, and anti-racism.To facilitate the review, assessment, and evaluation process, please ensure that your application and/or resume clearly demonstrate fulfillment of the minimum and preferred qualifications of the position. The application materials submitted will be utilized for salary placement purposes.Other RequirementsAll applicants must be able to lawfully accept employment in the United States at the time of an offer of employment. The University regrets that we are unable to offer H1-B sponsorship at this timeOfficial transcript(s) must be provided to Human Resources upon hire.Employment for this position is covered by the collective bargaining agreement for the Minnesota Association of Professional Employees (MAPE), which can be found at https://mn.gov/mmb/employee-relations/labor-relations/labor/mape.jspIn accordance with the Minnesota State Colleges and Universities (MinnState) Vehicle Fleet Safety Program, faculty and staff driving on college/university business, who use a rental or state vehicle, shall be required to complete a vehicle Use Agreement form and conform to MinnState's vehicle use criteria and consent to a motor vehicle records check annually.BSU and NTC are tobacco free workplaces (see policy).Internal Bid Process - Open for Bids from eligible MAPE members from 2/2/2026? 2/9/2026. Any current employee interested in this position and eligible to bid should submit a Bid Application by 4:30 p.m. on Monday, February 9, 2025, to Mary Miller in the HR office at mary.miller@bemidjistate.edu. The bid form may also be found on the Human Resources website.Note: Internal bid applications will be considered prior to filling the position via the public application process and, therefore, this posting may be closed due to contractual obligations.Inquiries about the position:Theresa Eckstein, Technology Support Supervisor SupervisorPhone: 218-755-3777Email: theresa.eckstein@bemidjistate.eduIf you have general questions about this posting or submitting an application, contact Mary Miller at mary.miller@bemidjistate.eduWork Shift (Hours / Days of work)Unlimited Full-time; Non-exempt; Monday ? Friday 8:00 a.m. ? 4:30 p.m.Telework (Yes/No)NoAboutUNIVERSITY / COMMUNITYWHY BEMIDJI:It?s more than a job. It?s an opportunity for the extraordinary.On the idyllic shores of Lake Bemidji, cradled among the limitless natural beauty of the North Woods and neighbored by Minnesota?s three largest Indigenous nations, Bemidji State University and Northwest Technical College offer opportunities for the extraordinary.Bemidji State University has been ranked as one of the top 30 public institutions in the Midwest region by U.S. News World Report each year since 2019. BSU offers its diverse student body a comprehensive spectrum of opportunities with nearly 120 undergraduate degrees and emphasis areas in more than 50 areas of study, 14 pre-professional programs, and 14 graduate programs and certificates.As Bemidji State continues its second century of service, our vision is simple: we educate people to lead inspired lives. To achieve this, BSU centers diversity, equity and inclusion as a core value and strives to create a campus culture in which all members are free to be their authentic selves. BSU also proactively engages with Indigenous communities in northern Minnesota and nationwide toward its goal of becoming a destination university.Northwest Technical College, one of only three pure technical colleges remaining in Minnesota, helps around 1,000 students align their education with their employment goals. NTC offers more than three dozen certificates, diplomas, and degrees in five career paths. For more than 50 years, NTC has prepared students for fulfilling careers in well-paying, in-demand fields. NTC's accessible, affordable, hands-on programs also help employers meet their ever-growing need for a highly skilled workforce. With an open-enrollment policy and affordable tuition, NTC meets students where they are with a convenient mix of on-campus, online, and hybrid courses.BSU and NTC are members of the Minnesota State system of colleges and universities, the third-largest system of higher education institutions in the United States. The schools share a unique alignment, with administration and student services generally having dual responsibilities to serve both campuses. Through this alignment, NTC students can take advantage of services, support, activities, and opportunities at BSU that expand and enhance their college experience ? such as full access to BSU?s library and the ability to live in BSU?s on-campus resident housing.For the first time, a joint strategic planning process will guide the future directions for both institutions. The schools are pursuing four shared strategic priorities: student success, the Nisidotaading initiative, northern distinction, and telling our story. These priorities will serve as the foundations for master planning processes for facilities, academic programs, fundraising, information technology, intercollegiate athletics, and diversity, equity, and inclusion, among others.The Nisidotaading initiative ? named for an Ojibwe phrase meaning ?building mutual understanding? ? is creating a statewide center of excellence. It will develop communities of practice meant to help Minnesota State colleges and universities better educate their campus communities on historical trauma and lived experiences of their Indigenous populations, and how to most effectively guide Indigenous students toward their educational goals. In addition, BSU is the first university in the United States to expose all of its students to a course on Indigenous people before graduation.Bemidji State University acknowledges that it is located on land and water that is the current and ancestral homeland of the Ojibwe and Dakota. We acknowledge the painful history of genocide, forced assimilation, and efforts to alienate the Indigenous inhabitants from their territory here. We honor and respect the many diverse Indigenous peoples still connected to this land, retained tribal sovereignty, treaty rights, and cultural resilience. Indigenous people are spiritual and physical caretakers of this land to which we all belong. Bemidji State University respects these sacred lands, stands with the community members from these Nations, and will fight injustice in all its forms.At Minnesota State, the work we do is more than just a job. In their pursuit of purpose, connection, and growth, our employees play a critical role on our campuses. They develop policies, provide essential services, and work to improve the well-being and quality of life for our students and for all Minnesotans. Minnesota State is committed to equity and inclusion, and we invest in our employees by providing benefits, support resources, and training and development opportunities. Unlock your potential through possibility.The City of BemidjiBemidji State University and Northwest Technical College lie amid the lakes and forests of northern Minnesota. Bemidji State occupies a wooded campus along the western shore of Lake Bemidji while Northwest Technical College lies just three miles east, near Bemidji?s robust industrial district.?The city sits between Minnesota?s three largest American Indian tribal nations: the Leech Lake Band of Ojibwe, the Red Lake Nation and the White Earth Nation. When settling the Bemidji area in 1750, the Ojibwe people named the lake Bemidjigamaag, which means ?a lake with crossing waters? as the Mississippi River flows in from the south and exits on the east. Today, a city proper with a population of around 15,000 serves as a regional economic and cultural hub for about 100,000 Minnesotans.Located just minutes away from a thriving downtown Bemidji, both the BSU and NTC campus communities have convenient access to affordable restaurants, fine-dining experiences, cozy coffee shops, grocery stores ? including a natural foods co-op ? city parks, and nearly unlimited outdoor recreational opportunities. Small, locally-owned shops and art sculptures line Bemidji's downtown streets, while national chains are also found in and around the area.?The historic Paul Bunyan Playhouse has a calendar of classic shows, restaurants offer weekly live music performances, the First Friday Art Walk provides a tour of new monthly art exhibits, and annual festivals bring the community together throughout the year.?Additionally, the North Woods setting means students, staff, and faculty have a variety of activities available at their fingertips year-round. With more than 400 lakes ? and a 240-acre research forest owned by BSU ? within 25 miles of the city, there is easy access to kayaking, canoeing, swimming, boating, paddle boarding, hunting, hiking, biking, foraging, fishing, and more. An expansive network of?multi-use trail systems is available for running, cross-country skiing, single-track or fat-tire biking, and skijoring. Further, downhill skiing, snowboarding, and tubing lie just north of Bemidji at the Buena Vista Ski Area.Bemidji is also near two of Minnesota?s 66 state parks:?Lake Bemidji State Park, which sits along Lake Bemidji?s northern shore, and Itasca State Park, home to the majestic Mississippi River Headwaters. Both parks are popular recreational and camping destinations where locals and tourists gather for sailing, swimming, and fishing during the summer months, and?skating, hockey, curling, and?yes?more fishing in the winter.?Of course, no tour of Bemidji is complete without a visit to ? and a selfie with ? its two most famous residents: the iconic statues of Paul Bunyan and his trusty companion, Babe the Blue Ox. The famed duo, which has greeted visitors to Bemidji since 1937, is on the National Register of Historic Places and was once ranked by Kodak as the second most-photographed statue in America.For further information, visit our websites at: http://www.bemidjistate.edu and https://www.ntcmn.eduReview a special report on how this former lumber town has rebuilt itself as a high-speed, regional center of enterprise at Bemidji 2.0Other Resources:Visit Bemidji ? https://www.visitbemidji.com/218 Relocate / Greater Bemidji ? https://www.218relocate.com/Bemidji Area Chamber of Commerce ? https://www.bemidji.org/Explore Minnesota ? https://www.exploreminnesota.com/article/top-things-to-do-bemidji Statement of NoticeBemidji State University and Northwest Technical College prohibit discrimination and sexual violence of any kind. Contact the Center for Civil Rights Investigation Office if you have concerns regarding discrimination and/or sexual violence. Per Minnesota State System Procedure 1B.3.1, all universities and colleges must provide contact information of their Title IX Coordinator.Megan Zothman, Campus Human Resources Officer Title IX CoordinatorEmail: TitleIX@bemidjistate.edu or Megan.Zothman@BemidjiState.eduPhone: (218) 755-25021500 Birchmont Drive NE, Deputy Hall, Room 335, Bemidji, MN 56601Bemidji State University / Northwest Technical College are Affirmative Action Equal Opportunity Employers and Educators. This document is available in alternative formats to individuals with disabilities. Consumers with hearing or speech disabilities may contact us via their preferred Telecommunications Relay Service.

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