STARLIMS Corporation is a global leading provider of laboratory information management systems (LIMS), and has over 36 years of experience in the LIMS market. STARLIMS software is used by thousands of laboratories in over 45 countries around the world. The primary users of STARLIMS are government, manufacturing, and life sciences organizations. STARLIMS primary target markets include pharmaceuticals, public health, clinical and molecular laboratories, biorepositories, food and beverage, oil and gas, environmental, and chemical markets. Our primary disciplines are in quality assurance and control, testing and monitoring, and research and development. STARLIMS suite of solutions manages the collection, processing, storage, retrieval, and analysis of information generated in laboratories. Our software improves the reliability of sampling processes, supports compliance with regulations and industry standards, provides comprehensive reporting, monitoring, and analysis capabilities, and enables our customers to manage their globally distributed laboratories more effectively. STARLIMS is now part of Francisco Partners, a leading global investment firm.
This position will provide high quality services and technical support to customers and partners for STARLIMS products. Main responsibilities include:
Lead a small team to perform user requirements collection, system design & configuration and report design
Participate in testing of customers' systems performance
Evaluate alternative solutions and make recommendation on system improvement
Provide remote or onsite access support on customers' system environments
Perform trouble shooting and implement solution to complex technical issues
Supervises and provides direction to software engineers. Daily interaction with clients and stakeholders
Deliver customer presentations, internal & external customers training
Bachelor's Degree in Computer Science, Electrical Engineering or related discipline
Minimum 6 years' relevant experience covering an entire software lifecycle in a team environment
Customer-oriented with excellent interpersonal and communication skills
Fluency in oral and written English and Chinese communication
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.