Primary contact for all RIT Dining Reporting needs working as a liaison to AS Tech, SSC, SFS, Auxiliary Marketing, RIT Inn, Residence Life and dining locations
Produces reporting based on requests directed by the Business Operations Manager defining all parameters and data retrieval to fulfill project requirements using StarRez, TPS, POS, Universal Desktop and Analyze
Builds reports in StarRez, TPS, POS, Universal Desktop and Analyze exporting Microsoft Excel to gain daily, weekly, semester and year over year trends
Applies Business process and knowledge to reports to make data informed recommendations to the Business Operations Manager
Responsible for all internal and external customers to provide excellent customer service in a friendly, sincere and courteous manner. Work closely with all staff to maintain a high level of customer satisfaction and positive working environment. When issues arise, bring them forward to the appropriate party to mitigate them as quickly as possible.
Communicate effectively all aspects of responsibilities with the Shared Services Center, Auxiliary Services Technology and Business Analytics Department, RIT Dining Senior Leadership and each member of the business office.
Understand and conduct accurate billing and auditing functions related to contract billing for groups and conferences. Bill groups and conferences accordingly while maintaining accurate backup for the Controller's Office.
Administer and manage the end-of-month and semi-monthly reconciliations.
Initiate reports from several different sources (OnBase, TPS, StarRez and POS) and do audits between data output to ensure accuracy.
Ensure POS and TPS daily balancing of systems to recognize revenue appropriately and identify discrepancies. Variances escalated to this position and resolved by this position.
Reconciliation of Tiger Bucks, Voluntary Dollars and Department Dollars at both semi-monthly and end of month.
Perform and oversee the process and reconciliation of all hospitality and prepared food transfers.
Distribute reports as needed to various departments within RIT to show financial reporting and entries. Triage all questions related to billing from internal groups.
Balance and reconcile Tiger Reload Station and deposits monthly.
Backup for new system for card printing for Non-RIT meal cards
Assists the Business Operations Manager in the maintaining of over 20,000 customer accounts, which include all registered students, faculty and staff, meal plans, Dining Dollars, Tiger Bucks, department accounts, and conference groups using Campus Card Transaction Processing System
Backup user of Red Oxygen for emergency texts from RIT Dining to students
Uses Point of Sale System to assist with receipt lookup, refunds and charges to RIT Dining accounts
Primary contact for all POS transactions that are accounted for by RIT Business Office including partial refunds, mass transactions and all RIT Dining owned test accounts
Defines and is primary user of all data tools that need configuration in TPS for data imports to update or adjust person accounts
Primary user for StarRez configuration including correspondence, meal plans, charge items and billing processes
Meal Plans (Board)
Build all meal plans in StarRez, assign meal plans and audit the billing of plans throughout each semester and for the Summer term.
Oversees housing data to make appropriate meal plan adjustments.
Build audits and manage audit findings ensuring accurate meal plan adjustments are made.
Builds the Student Adjustment Workbook for the OnBase process calculating tax charges and applying RIT Dining refund policies found in the Terms & Conditions.
Review OnBase workflow daily for University Leave of Absences, suspensions and withdrawals using the Student Adjustment workbook.
Assist Business Operations Manager with benchmark data and projections for RIT Dining Executive Director
Effectively teach and train select students to gather data points in Excel using the TPS and POS systems and StarRez.
Help define student projects that are needed and work with the Business Operations Manager and Business Relations Manager on the priority of these projects.
Department/College Description RIT Dining supports all meal plans both on campus and at select off campus locations. We are looking for a high energy team member that enjoys working in a busy environment serving customers. The successful candidate will need to be able to work with a diverse student work force which may include of deaf / hard of hearing, and internationals students.
Required Minimum Qualifications Two or more years experience working in a fast-paced collegiate environment, auxiliary setting or equivalent business Previous experience with data extraction and/or work with technology systems. Experience with financial and business procedures in a collegiate setting
Professional Area: Employment Category: Fulltime Staff Job Function:Wage Band:
Required Application Documents
How to Apply In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the Great Colleges to Work For. RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov
Copyright 2021 Jobelephant.com Inc. All rights reserved.
Founded in 1829, Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. Beyond our main campus in Rochester, New York, RIT has international campuses in China, Croatia, Dubai, and Kosovo. And with more than 19,000 students and more than 125,000 graduates from all 50 states and over 100 nations, RIT is driving progress in industries and communities around the world. Find out more at www.rit.edu .