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UC OFFICE OF THE PRESIDENT
At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.
The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President
The department of Institutional Research and Academic Planning (IRAP) is a central service unit of the Office of the President. IRAP provides timely, accurate, consistent and reliable information about UC and the environment in which it operates. Through evidence-based analyses, the department supports and guides enrollment planning, policy creation and revision, program and campus budget reviews, statewide higher education studies and UC operations. IRAP also produces the annual Accountability Report, which assesses UC's activities, achievements and operations through data-driven narratives and visualizations. The incumbent is a key member of the IRAP team and functions in the following areas:
The Institutional Research and Planning Anlayst 3 uses skills as an experienced survey administration professional to develop survey questions, examine survey validity and reliability, and oversee survey administrations for a wide variety of purposes. Uses knowledge and experience in higher education and student learning to interpret responses to student survey questions, write reports and topic briefs, and provides suggestions and recommendations for policy change.
When resolving issues, balances practical considerations with industry best practices to determine a solution that fits the situation. For instance, clients in periodic surveys may wish to modify questions to obtain clearer answers; this must be balanced with the importance of comparing responses from the current survey administration with prior administrations. Incumbent works to resolve such issues in imaginative and practical ways.
Has experience with industry best practices for working with extremely sensitive personally identifiable information. Can be assigned to sensitive data such as individual responses to Food Security and Campus Climate surveys and can even be assigned to use social security numbers if necessary. Incumbent takes individual responsibility to maintain confidentiality of these data and protects them from any security breach.
Incumbent is a primary member of the survey support team which conducts a wide variety of surveys for program offices in UCOP and the campuses. Surveys cover a diverse variety of populations and topics, including ongoing surveys such as the Undergraduate and Graduate Cost of Attendance Surveys, the Graduate Student Support survey, the Undergraduate Experience Survey (UCUES), and the Graduate Career Pathways Survey. IRAP also conducts one-time surveys for a variety of clients such as the Food Security survey to support a presidential initiative conducted for the campuses. Incumbent can be assigned to any of the periodic or one-time surveys which require understanding and resolving a wide variety of problems.
Incumbent is a member of the data validation team and during periods of heavy data validation workload conducts data validation on the wide variety of data types owned by IRAP including in the areas of student, faculty, staff and finance. For assigned data submissions, resolves data problems identified by the different subject matter experts in IRAP as well as gross errors identified by the incumbent. Works to incorporate identified problems into automated processing for future file submissions in assigned areas.
Incumbent has a wide toolbox of methods and techniques and uses good judgment when developing an analysis plan for a particular problem.
Survey Development and Administration Works on survey development and implementation. Conducts environmental scans to stay abreast of national trends in survey administration and identifies similar surveys conducted by others to find comparison data for the IRAP survey being conducted. Prepares and implements survey test plan for assigned surveys. Survey test plan includes developing test cases and validating test responses. Monitors server performance and online system during survey data collection period, resolves respondent issues, and discuss marketing strategies to improve response rate.
Survey Data Analysis and Research Support Research, gather, analyze, and summarize information for complex survey data research projects in specific subject areas (e.g. student experience, basic needs, student well-being and mental health, campus climate and cost of attendance). Engage in data compilation, predictive modeling, statistics, trend analysis, report development, and archiving activities in support of IRAP's proactive direction and research goals and constituent functional needs. Design research to examine issues related to student experience, completion, and outcomes using multiple data sources such as survey data, institutional data, and external data (e.g., the National Student Clearinghouse and IPEDS). Synthesize issues and present them in a creative and non-technical manner.
Data Stewardship Prepares data files and codebook for clients. Develops continual improvement processes for data submissions assigned for validation. Develops good working relationships with IRAP content experts and campus data providers in assigned area. Validates survey data and create datasets based on specifications and the standardized file template for IRAP Digital Commons. Develops and employs analysis of submitted data using complex tests designed to identify data errors and problems at the time of submission; tests use data internal and external to the data file being tested.
Reporting Creates survey results reports which summarize survey methodology and present survey results in appropriate ways to a non-technical audience. On assigned surveys, is responsible for supporting client data analysis. Provides answers to ad hoc requests from OP management and others about survey results. Create dashboards and data tables using Tableau to report responses. Produces pro-active topic briefs as well as briefs on assigned topics; these are for non-technical audiences. These can be either written or online using data visualization tools such as Tableau.
Skills Enhancement and Service Attend classes, seminars, and conferences that enhance expertise. Serve on university wide committees as appropriate, and participate in activities that enhance the UC community and support the university mission. Responsible for upholding the UCOP Principles of Community.
Requires general knowledge in survey administration and analysis techniques including statistics or social science research methods. Requires advanced knowledge in survey methodologies such as survey question creation and in-depth analysis on survey validity and reliability.
Knowledge of survey tools such as Qualtrics. Knowledge of data management and analytical tools such as Tableau, SAS, DB Visualizer and similar.
Experience working with sensitive data including survey responses and personally identifiable information. Requires knowledge of FERPA and California Individual Practices Act (IPA).
Able to provide good judgment, decision-making and problem solving. Strong ability to pay attention to detail.
Requires good interpersonal skills with the ability and desire to work on multi-disciplinary teams. Employs active listening and critical thinking skills. Ability to multi-task and work on quick turnaround tasks of critical importance.
Requires strong ability and desire to present information in a clear concise manner both verbally and in written form and online.
Requires knowledge of student development theories and strong ability to use them in student experience survey development.
Prefer general knowledge in data processing systems and analysis including information technology research techniques. Prefer experience designing survey questionnaires.
Prefer experience with UC policy and practice for personally identifiable information.
Prefer UC experience with organization rules and regulations surrounding data processing.
Bachelor's degree or equivalent training in computer science, social science or related area and 3 years or more of related experience.
SALARY AND BENEFITS
Salary: $88,000 - $90,000 commensurate with experience.
Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging
HOW TO APPLY
Please be prepared to attach a cover letter and resume with your application.
APPLICATION REVIEW DATE
The first review date for this job is September 30, 2021. The position will be open until filled.
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy
The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy
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About University of California Office of the President
The Office of the President is the systemwide headquarters of the University of California, managing its fiscal and business operations and supporting the academic and research missions across its campuses, labs and medical centers.