All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
Join our award-winning team at UW Medical Center- Montlake. Among the top medical centers in the United States as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UW Medical Center - Montlake prides itself on compassionate patient care as well as its pioneering medical advances. UW Medical Center - Montlake has again earned U.S. News & World Report’s No. 1 hospital ranking in Washington State and in the Seattle metropolitan area. It is the seventh consecutive year that UW Medical Center - Montlake has achieved both distinctions.
UW Medical Center- Montlake Boarders Department has an outstanding opportunity for a Program Operations Specialist. The Program Operations Specialist is responsible for all of the administrative and non-clinical programmatic functions within 2SP and boarding locations that emerge as needed due to high census within the UWMC ML campus. The major programmatic scope includes equipment and supply management, coordination with ancillary departments including, but not limited to: Environmental Services, Clinical Engineering and Supply Chain to ensure ongoing readiness to optimize boarding locations for patient flow. Additionally, the Specialist will serve to support centralized Transport functions and act as a patient movement specialist with Epic transport functionality. The Program Ops Specialist will partner with Ops and Maintenance and support the ABCC with any work related to bed blocks, operationalizing surge units and centrally managed transport equipment.
Non-clinical programmatic support of surge and boarding locations:
Serves as a non-clinical liaison with Environmental Services, Food and Nutrition, Pharmacy, Supply Chain, Ops & Maintenance, Clinical Engineering, Teleservices, and related departments to ensure boarding areas are physically ready to receive patients.
Serves as non-clinical administrative liaison with Resource Team staff deployed to boarding areas, including managing scheduling, timekeeping, onboarding, supplies/equipment, paperwork (attestations, break schedules, bedsheets, etc.) for boarding areas.
Serves as a resource to staff, and developing, implementing and updating boarding area guidelines and job aids.
Leads daily huddles in boarding areas and is responsible for coordinating response with leadership (owners of surge spaces). For example: patient safety issues, staffing, and impacts on patient flow.
Provide Epic review, support and resolution of issues that emerge when inpatients are placed in surge locations that do not customarily serve inpatients (5S, 4S, etc).
Serves as the primary liaison with the House Supervisor and boarding area charge nurses on surge area safety and readiness.
Central Transport Program Administration:
Implement and assist in transition of central transport using Epic functionality.
Oversee the equipment inventory and related training for Epic Rover access, and reports on # and time of transports, turnaround times, delays, etc.
Responsible for ensuring coverage on the Transport team daily schedule and resolves issues that occur such as disruptions in pneumatic tube failure/increased Courier activity.
Work with the Nurse Manager to manage and implement ongoing process improvement with key Transport metrics. Examples might include a complete overhaul of the schedule and managing the labor relations impacts at the employee level.
Oversight for Transport Team onboarding and orientation and making sure files are up to date.
Assisting the ABCC and Central Resource Groups:
Support the Program Ops Manager to manage UWMC Contingent worker program administration and central business functions.
Provides administrative support to the Resource Team Nurse Managers.
Work with House Supervisor and Patient Throughput Coordinator to manage ABCC activities related to surge, boarding areas, labor pools and logistics
REQUIREMENTS Bachelor's degree in health sciences, public health, health administration or related field.
Four to five years of administrative work, preferably in a healthcare setting including experience in:
Using Epic, or another Electronic Health Record
Managing projects or a body of work with evolving scope
Demonstrated excellent organizational skills
Demonstrated excellent communication skills, including effective interpersonal relationships
Mid-level Microsoft Office skills, including Excel formulas, pivot effective oral, written, and electronic communication skills
Demonstrated ability to manage high volume of work, juggle competing priorities and deadlines, and communicate to stakeholders when reprioritization is needed
Demonstrated attention to detail
Experience may substitute for degree requirement.
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.