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UW Facilities manages the University’s buildings, infrastructure and land, with more than 1,100 employees in a variety of fields. The Asset Management group includes Capital & Space Management, Real Estate, Sustainability and other teams responsible for planning and workload management. The Operations group includes Project Delivery, Maintenance & Construction, Campus Utilities & Operations, Building Services, Transportation Services and Safety. Supporting these groups, as well as the separate Emergency Management team, are the Business Intelligence & Information Technology group and the Finance & Administration group.
The Transportation Services Facilities Maintenance unit has an outstanding opportunity for a Transportation Services (TS) Manager.
The Transportation Services Manager reports to a member of the TS Executive Team (Deputy Director, Assistant Director, or Administrative Officer) and is responsible for the strategy, planning, stewardship, and oversight of day-to-day direction and control for between one and three TS workgroups and or programs, each of which is under the immediate control of an Assistant Manager, Operations Specialist, or Analyst.
The Transportation Services Manager is ultimately accountable for all transactional, service, and compliance activities for the assigned workgroups or programs and has significant authority in establishing policy and procedures to ensure that those activities are carried out in keeping with organizational strategy, departmental/institutional policy, and applicable law/regulation. The Transportation Services Manager is an active participant in the TS Leadership Team, ensuring that strategy and operations are coordinated among the department’s varied and interdependent programmatic areas.
Primary Duties and Responsibilities
•Direct supervisory responsibility (conduct hiring, staff development, work allocation, and performance management) for 2-7 individuals, predominantly professional staff in the Assistant Manager, Specialist, and Analyst roles. •Oversee Assistant Managers’ work in hiring, staff development, work allocation, and performance management of up to a maximum of 15 FTE, predominantly union and/or classified staff. •Review exceptions to organizational standards (e.g. overtime) approved by Assistant Managers.
•Develop and monitor program budgets and multiyear financial plans including both program revenues and expenses. •Forecast market changes affecting program performance and ensure incorporation into organizational financial plans. •Ensure that resources are deployed consistent with organizational strategy and plans and those sufficient resources are available to support plan success. •Develop and oversee implementation of procedures to ensure transactional accuracy. •Monitor programmatic return on resource investment and take actions required to ensure desired results.
•Participates with other TS Managers as a member of the TS Leadership Team, ensuring that strategy and operations are coordinated among the department’s varied and interdependent programmatic areas. •Translate and articulate the organizational strategy to staff in assigned programmatic areas and monitor implementation of strategy through Annual Team Plans. •Articulate a vision for assigned programmatic areas that challenges and inspires program staff.
•Manages one or more major projects at any given time, including projects of departmental or institutional significance in addition to workgroup initiatives. •Set goals, establish timelines, manage resources, establish roles and allocate work, monitor/measure progress, take remedial action or celebrate project/team successes as appropriate.
•Coordinate deployment of workgroup/program specific technology with TS Business Systems and/or FABS, including development and administration of procedures for use. •Maintain a familiarity with business system functions, structures, capabilities, and limitations and participate in configuration and specification of enhancements.
•Stay abreast of industry trends and practices. •Lead and facilitate innovative practices at the University of Washington. •Represent the organization to industry peers and partners. •May require overnight and/or out of state travel. •Ensure presence of and participation in position-appropriate professional development programs and activities for/by staff in assigned program areas.
•Ensure organizational compliance with applicable laws and regulations. •Interpret requirements; develop, document, and implement procedures; conduct or oversee analysis and reporting; implement or make recommendations for remediation or correction.
•Engage customers and business partners in the definition of service excellence (“customer pull” approach) and use Lean Management tools to lead and to keep the voice of the customer present in staff-driven service improvement processes. •Provide top-level service recovery for escalated issues or initial resolution for high-profile individuals or high-risk scenarios. •Represent the department and/or program to business partners and other internal and external stakeholders. •Perform other duties as assigned.
•Demonstrate personal integrity and trustworthiness. •Manage stressful situations and changing priorities effectively. •Anticipate, recognize and resolve problems. •Be responsible and accountable. •Use organizational skills and provide attention to details. •Maintain a positive, optimistic, and success-oriented attitude. •Exercise professionalism, which includes being tactful and courteous. •Exhibit a professional work ethic. •Continuously promote a safe work environment.
•A Bachelor’s degree AND five years of directly related experience, including supervision/personnel management. •Demonstrated excellent interpersonal and oral/written communication skills; ability to work successfully with people at all levels throughout the organization and with a wide range of constituencies; ability to maintain and model composure in a fast-paced, dynamic customer service driven environment. •Excellent organizational skills; ability to work independently and successfully coordinate multiple tasks within project priorities; demonstrated flexibility to meet changing/unpredictable needs. •Excellent problem-solving skills; ability to analyze complex information, and to define and solve problems; ability to function effectively within a complex regulatory environment; ability to develop and interpret policies and procedures. •Project management experience, including experience developing and managing contracts, developing and managing budgets. •Demonstrated proficiency with standard productivity software include Microsoft Office Suite or equivalent.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
•Possession of a valid Washington State driver’s license. •Master’s degree •Experience working in the public or higher education sectors; experience in the parking and/or transportation industries; experience in specific areas of programmatic oversight •Experience working cooperatively with union representatives •Experience successfully leading team members within a Lean process improvement environment •Experience with University business systems; experience with industry or program specific business systems •Familiarity with and commitment to Transportation Demand Management principles •Multilingual (Spanish, Japanese, Cantonese, Korean, Amharic, Tigrinya, Tagalog, and Russian preferred)
Conditions of Employment:
•While usual hours fall within standard business hours, work may be required during hours beyond standard business hours, including weekends; professional travel may be required •Work is normally performed in a typical interior/office environment; however, program management will include outdoor or field work with exposure to the elements and variable weather conditions •May be required to lift/move up to 40 lbs. •Must be able to work in a non-smoking environment. •Regular and predictable attendance is required.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.