The Manager, Technical Consultants Enterprise Accounts, EMEA Is responsible for leading a team of Technical Consultants (TC) to support the EMEA Enterprise Accounts sales teams in customer engagements for technology adoption of Rockwell Automation software, power and control products, solutions and services. Customer engagements include proof of concept, system architecture review / recommendations, customer visits, application programming consultation, machine development and debug assistance. The Manager, Technical Consultants will be responsible for collaborating with the Enterprise Accounts sales teams, the in-region (geographic) sales resources, commercial and marketing teams to drive out technical resource and development needs of the TC team. This individual will develop and execute the organizational and procedural plans to align with the Enterprise Account Plan, EMEA business strategies and the relevant Focus Industry Strategies.
Interaction with customers staff and plant locations worldwide; interaction with the customers' key supply chain partners ( EPCs, OEMs, Distributors, SI's, etc.) worldwide; communication and coordination of Rockwell Automation sales, support, and business units worldwide.
An extensive background and knowledge of the RA portfolio, a variety of focus industries, specifically in at least one of these; Life Science, Food & Beverage, Auto & Tire, Consumer Products and Process industries is a prerequisite.
Manage a team of Technical Consultants (TC) capable of supporting the suite of Rockwell Automation control, software, motion, drives and component products in the target application segments.
Develop and manage the process and systems to track TC resource requests and project activity and how the requests are qualified and work scope defined.
Work with the Enterprise Accounts sales teams to identify new application solutions and determine strategies to expand in new customer segment areas to promote sales growth. Execute plans through the TC team.
Assure the TCs are aligned to support assigned Enterprise Accounts and are in synch with the Systems & Solutions team for engagement process execution and internal product requirement development activities.
Work with Enterprise Accounts and Industry sales teams as required to ensure customer engagements are successful through proper project definition and execution. Engage as necessary on customer / project escalations.
Work with senior management to understand the strategic direction for the Enterprise Accounts and Industry sales teams. Define and implement plans to meet the needs and effectively communicate to the TC team members.
Engage with the project management team as required to establish project team resources and develop a project plan for execution.
Work with the Business Unit teams to develop application solution specific tools for the TCs.
Work with the Global and Regional Enterprise Accounts Team members, as well as Industry Managers to drive customer requirements for application and product solutions into the Business Strategy Review (BSR) process and to ensure alignment between target applications and the TC team's capabilities. Create development plans as required.
Provide performance management and development of the TCs including performance appraisals, career guidance and counselling, measurable goal setting, and development planning for each engineer in the group.
Ability to work and collaborate with individuals at various levels, including C-level, within an organization in a fast-paced team environment.
Internal Number: 2646613
About Rockwell Automation
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